Privacy and Cookies

Privacy policy

SAINT-GOBAIN ECOPHON IS COMMITTED TO PROTECTING YOUR PRIVACY. WE USE THE PERSONAL DATA WE COLLECT ABOUT YOU FOR THE PURPOSES DESCRIBED IN THIS POLICY INCLUDING TO PROVIDE YOU WITH A MORE PERSONALISED browsing EXPERIENCE while you are using our website. THIS PRIVACY POLICY DOES NOT AFFECT YOUR RIGHTS UNDER APPLICABLE DATA PROTECTION LEGISLATION.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR VIEWS AND PRACTICES REGARDING YOUR PERSONAL DATA AND HOW WE WILL TREAT IT.

  1. DEFINITIONS

In this Privacy Policy the following terms shall have the following meanings hereunder:

“Ecophon”, “we”, “us” or “our” means Saint-Gobain Ecophon AB, a company incorporated under the laws of Sweden, Swedish Ecophon reg. no. 556142-5165, whose registered office is P.O Box 500, SE-265 03 Hyllinge, Sweden and VAT registration number is SE556142516501.

“Customer”, “you” or “your” means you, i.e. the person accessing the Website.

“Privacy Policy” means this Privacy Policy.

“Website” means [URL] (or such other URL as we may specify from time to time) that is operated by us or on our behalf. We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

  1. GENERAL INFORMATION

This Privacy Policy tells you:

  • what personal data of yours is collected;
  • the purposes for which such data is collected and will be processed, including how we will use the data;
  • with whom such data may be shared;
  • whether you have an obligation to provide us with your personal data or not;
  • our security procedures to protect against loss, misuse, or alteration of personal data under our control;
  • your rights in connection with your personal data; and
  • how you can correct any errors in the personal data we hold on you.

This Privacy Policy (together with Ecophon’s terms of use, which can be found on the Website and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of applicable data protection legislation, the data controllers under this Privacy Policy are Saint-Gobain Ecophon AB (further details in the applicable definition above) and [Saint-Gobain Construction Products UK Ltd of Saint-Gobain House, Binley Business Park, Coventry, CV3 2TT].

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  1. THE DATA WE COLLECT

You will be required to provide us with personal data when you purchase our Products through the Website

The personal data we collect about you includes the following.

  • Information that you provide Ecophon through the Website. This includes information provided at the time of purchasing Ecophon’s products via the Website or requesting further services. We may also ask you for information when you report a problem with the Website.

If you contact us before or after an order is placed, we may keep a record of that correspondence.

  • [We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.]

Details of your visits to the Website includes, but is not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

  1. HOW WE USE THE DATA

We use personal data held about you in the following ways:

  • [to personalise your visit to the Website];
  • [to ensure that content from the Website is presented in the most effective manner for you and for your device];
  • [to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes];
  • to carry out our obligations arising from any contracts entered into between you and us;
  • [to allow you to participate in interactive features of our service, when you choose to do so];
  • [to notify you about changes to our service and about important functionality changes to the Website];
  • for the prevention and detection of fraud; and
  • [when you enter an on-line contest or promotional feature, to administer the contest or promotion and notify winners. Each promotion will be subject to its own terms and conditions but this Privacy Policy will cover each promotion].

We are committed to providing you with information, products and services which you require and as a valued customer we would like to keep you informed about new product launches, branch developments, new services, newsletters and special promotions we think you will find interesting. In the event that we wish to make any such communications electronically (e.g. via email), we may also seek your consent by asking you to tick the relevant box situated on the form on which we collect your data (e.g. in connection to purchase of our products via the Website).

From time to time, this site may include links to other websites. We may not be operating the linked sites and we do not endorse the contents, views or products of the linked sites. We do not accept any responsibility for use of the linked sites. You are advised to use linked sites with caution and with due regard to any terms of use on those sites. If you transfer to other sites by using a link from the Website to another site we may receive aggregate or otherwise anonymous statistical information about your trip to these sites. We treat this information with the same care as we treat other information that you entrust to us but we are not responsible for the privacy policies or content of such other website and we do not accept any responsibility or liability for these policies or content. Please check the privacy policy of each website you visit before you submit any personal data to these websites.

[For training purposes, some telephone calls may be monitored.]

  1. YOUR RIGHTS

You may request copies of the personal data we hold about you. Please send such requests to: Saint-Gobain Ecophon AB, att: [insert], P.O Box 500, SE-265 03 Hyllinge, Sweden. If you have any questions, requests and/or comments about data privacy and/or this privacy policy, send an email to [insert e-mail].

If you believe that any personal data we hold about you is inaccurate or incomplete, you should write to us at Saint-Gobain Ecophon AB, att: [insert], P.O Box 500, SE-265 03 Hyllinge, Sweden or email us at [e-mail], telling us what you believe is wrong with your information and what you believe should be done to correct or complete it. In case it is established that personal data we hold about you is inaccurate or incomplete, you are entitled to demand that such data is corrected or completed.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes when we collect your personal data. You can also exercise the right at any time by contacting us at Saint-Gobain Ecophon AB, att: [insert], P.O Box 500, SE-265 03 Hyllinge.

  1. WHO HOLDS THE DATA WE COLLECT?

We may send your personal data and store it within the European Economic Area (“EEA”). Your data may also be processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Recipients of personal data in accordance with this Privacy Policy may include companies based in the United States (and representatives of such companies), which have signed up to the EU-U.S. Privacy Shield. By submitting your personal data, you agree to this transfer, storing or processing.

  1. WE PROTECT YOUR DATA

We are committed to the security of our customers' information and personal data. We take precautions to protect all of the customer personal data we have collected as you would expect of a prudent and responsible organisation.

However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Except in the case of fraud, death or personal injury resulting from our negligence, we do not, to the extent permitted by applicable law, accept responsibility for or any liability resulting from any security breaches which may occur.

  1. WE USE COOKIES

We use cookies on the Website. For more information about cookies and how we use them, please read Ecophon’s cookie policy which is available below.

  1. WE MAY DISCLOSE YOUR DATA TO OUTSIDE PARTIES

We may disclose your personal data to any member of our group, which means our subsidiaries and affiliated companies.

We do not sell, trade, or rent your personal data to any party outside of our group of companies,

We may provide aggregate statistics about our customers, sales, browser type, operating system, Internet, domain, demographic and profile data, traffic patterns, and related site information to reputable third parties, but these statistics will not include personally identifying information.

As customer satisfaction is important to us, we may ask a third party research company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services. 

We may also disclose your personal data to third parties where legally permitted to do so including:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  1. CHILDREN

We are especially interested in protecting the safety and privacy of young people using the Website. We do not intend to collect information about children and recommend that children under the age of 18 seek their parents' consent before giving out personal data or using the Website. Orders should not be placed through the Website unless the person placing the order is over the age of 18.

 We recommend that parents participate on their child's behalf in on-line browsing and purchasing experiences and supervise exploration of the Internet.

  1. YOUR OBLIGATIONS

You shall comply with applicable data protection legislation and any related legislation in relation to any personal data provided to us or held by or on behalf of you as a result of or in connection with or necessary for the use of the Website.

 

Cookie Policy

Our Website [URL] uses software commonly known as ‘cookies’ to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Website based on customer insight. All websites who operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computer(s) or mobile device(s). This cookie policy provides you with clear and relevant information about the cookies we use and the purposes for using those cookies.

This policy does not govern the use of any websites linked to from this website. To review the other policies that apply to customers of [URL], please see the following documents available on our Website:

For further information about this policy or if you require a detailed list of all cookies which are used by our website, please contact: [email].

  1. DEFINITIONS

In this Cookie Policy the following terms shall have the following meanings hereunder:

“Ecophon”, “we”, “us” or “our” means Saint-Gobain Ecophon AB, a company incorporated under the laws of Sweden, Swedish Ecophon reg. no. 556142-5165, whose registered office is P.O Box 500, SE-265 03 Hyllinge, Sweden and VAT registration number is SE556142516501.

“Customer”, “you” or “your” means you, i.e. the person accessing the Website.

“Website” means [URL] (or such other URL as we may specify from time to time) that is operated by us or on our behalf. We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

  1. YOUR CONSENT

By continuing to use our Website, you are agreeing to our placing cookies within your computer or device’s memory in order to analyse the way you use our Website.  Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of the Website, you must stop using our Website.

  1. WHAT IS A COOKIE?

A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

  1. KEY CONCEPTS

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by [URL]).

Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily.  Once you close the browser, all session cookies are deleted.

  1. HOW TO DELETE AND BLOCK OUR COOKIES

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our Website. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.

  1. HOW TO TURN COOKIES OFF?

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. You may should use the 'Help' option in your internet browser for more details.

  1. CAN I WITHDRAW MY CONSENT?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. This will expire periodically. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/.

  1. WHAT COOKIES DO WE USE AND WHY?

The cookies used on our Website are categorised as follows:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

Strictly necessary

“Strictly Necessary” cookies let you move around the Website and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to:

  • remember information you have entered on order forms when you navigate to different pages during a web browser session;
  • remember the products you ordered when you get to the checkout page;
  • identify you as being logged in to our Website;
  • make sure you connect to the right service on our Website when we make any changes to the way the Website works; and
  • to route users to specific applications of a service, or specific servers.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we cannot guarantee your use of our Website or how the security on our Website will perform during your visit.

Performance

“Performance” cookies collect information about how you use our Website (e.g., which pages you visit, and if you experience any errors). These cookies do not collect any information that could identify you and are only used to help us improve how our Website works, understand what interests our users, and measure how effective our advertising is.

We use Performance cookies for:

  • Web Analytics: to provide statistics on how our Website is used;
  • Ad Response Rates: to see how effective our advertisements are, including those pointing to our Website;
  • Affiliate Tracking: to provide feedback to partners that one of our visitors also visited their website. This can include details of any products purchased;
  • Error Management: to help us improve the Website by measuring any errors that occur; and
  • Testing Designs: to test different designs of our Website.

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

By using our Website, you accept the use of “Performance” cookies. Accepting these cookies is a condition of using the Website, so if you prevent them we cannot guarantee how our Website will perform for you.

Functionality

“Functionality” cookies are used to provide services or to remember settings to improve your visit.

We use Functionality cookies to:

  • remember settings you have applied, such as layout, text size, preferences, and colours;
  • remember if we have already asked you if you want to fill in a survey; and
  • show you when you are logged in to the Website.
  • Remember information from page to page, such as shopping carts or live chat

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

Targeting

“Targeting” cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. Third parties provide these services in return for recognizing that you have visited our Website.

We use Targeting cookies to:

  • link to social networks, who may subsequently use information about your visit to target advertising to you on other websites; and
  • provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.

All of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

To comply with legal requirements, we have listed the cookies that we use on our Website:

  • scan when site is live and update

Cookie list updated [date]. This policy contains a list of [URL] cookies as at the date of this policy. Future cookies used by the Website shall be included to this table from time to time.

  1. OTHER COOKIES USED BY ECOPHON

HTML Email files

If you receive the HTML-formatted version of e.g. a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.

  1. MORE INFORMATION ABOUT COOKIES

Information about cookies

Useful information about cookies can be found at: http://www.allaboutcookies.org

Behavioural Advertising

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu and www.aboutads.info.